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Privacy Statement

Collection of Information

We receive and store information about you such as:

Information you provide to us: We collect information you provide to us which includes:

  • Your name, email address, address or postal code, payment method(s), and telephone number. We collect this information in a number of ways, including when you enter it while using our service, interact with our customer service, or participate in surveys or marketing promotions;

  • Information when you choose to provide ratings, taste preferences, account settings (including preferences set in the "Account" section of our website), or otherwise provide information to us through our service or elsewhere.

 

Information we collect automatically: We collect information about you and your use of our service, your interactions with us and our advertising, This information includes:

  • Your activity on the elro Product, such as entertainment selections, shows you have watched, and search queries;

  • Your interactions with our emails and texts, and with our messages through push and online messaging channels;

  • Details of your interactions with our customer service, such as the date, time and reason for contacting us, transcripts of any chat conversations, and if you call us, your phone number and call recordings;

  • Device IDs or other unique identifiers, including for your network devices, and devices that are capable on your Wi-Fi network;

  • Personal Health Record details

​Contacting Us

If you have general questions about your account or how to contact customer service for assistance, please visit our online help center at help.elro.com. For questions specifically about this Privacy Statement, or our use of your personal information, cookies or similar technologies, please contact our Data Protection Officer/Privacy Office by email at privacy@elro.com

The data controller of your personal information is Achala Health Services. Please note that if you contact us to assist you, for your safety and ours we may need to authenticate your identity before fulfilling your request.

This Privacy Statement explains our practices, including your choices, regarding the collection, use, and disclosure of certain information, including your personal information in connection with the elro product.

Use of Information

We use information to provide, analyze, administer, enhance and personalize our services and marketing efforts, to manage member referrals, to process your registration, your orders and your payments, and to communicate with you on these and other topics. For example, we use such information to:

  • Determine your general geographic location, provide localized content, provide you with customized and personalized viewing recommendations we think will be of interest to you

  • Secure our systems, prevent fraud and help us protect the security of elro product

  • Analyze and understand our audience, improve our service (including our user interface experiences and service performance) and optimize content selection, recommendation algorithms and delivery;

Your Information and Rights

You can request access to your personal information, or correct or update out-of-date or inaccurate personal information we hold about you. You may also request that we delete personal information that we hold about you.

When you visit the "Account" portion of our product website, where you have the ability to access and update a broad range of information about your account, including your contact information, and various related information about your account (such as the content you have viewed and rated). You must be signed in to access the "Account" section.

Security

We use reasonable administrative, logical, physical and managerial measures to safeguard your personal information against loss, theft and unauthorized access, use and modification. These measures are designed to provide a level of security appropriate to the risks of processing your personal information.

Get in Touch

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Achala Health Services Private Limited

3rd Floor, Plot No: 342 & 343,

Rd Number 7, Kakateeya Hills,

Hyderabad,

Telangana 500081

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© 2021 by Achala health services private limited